Terms & Conditions

About Our Products

We sell artificial (imitation) jewellery and fashion accessories. Product photos are edited for lighting and may look slightly different from the real piece depending on your screen — small variations in shade or finish are normal and not a fault.

Pricing & Payment

• All prices are listed in Pakistani Rupees (PKR) and can change without notice.
• Available payment methods are Cash on Delivery, Bank Transfer, Easypaisa, and JazzCash, shown at checkout.
• For Bank Transfer, Easypaisa, and JazzCash, your order is confirmed once we verify the payment receipt you share with us.
• Shipping cost and any free-shipping threshold are calculated automatically and shown before you place your order.

Placing an Order

You can check out with an account or as a guest. Placing an order is an offer to buy — we confirm it by processing your order and sending a confirmation. We may cancel or delay an order we reasonably believe is fraudulent, or if an item turns out to be out of stock.

Guest Checkout

Guest orders are accessed through a private link containing a one-time token, sent to you after checkout. Keep that link to yourself — anyone with it can view that order’s details.

Shipping & Delivery

We deliver nationwide across Pakistan. Delivery timeframes shown on the site are estimates, not guarantees — delays can happen with courier partners, especially in remote areas or during peak seasons.

Returns & Exchanges

See our FAQs page for our current returns and exchange policy. To start a return, message us on WhatsApp with your order number.

Intellectual Property

All product photos, text, and branding on this site belong to ZOQ's Gallery. Please don’t reuse them without our permission.

Limitation of Liability

We work hard to describe our products accurately, but we aren’t liable for indirect or incidental losses arising from your use of this site or your order, beyond the value of the order itself.

Governing Law

These terms are governed by the laws of Pakistan.

Changes to These Terms

We may update these terms as our business changes. Continuing to use the site after an update means you accept the revised terms.

Contact Us

Questions about these terms? Reach us via our Contact Us page or WhatsApp at 0331 6668233.